CentralTouch Technology was established in 2000 with a mission to create a better way to service and support customers with a real time, multi site, and multi media contact centre. A solution that takes advantage of advanced Internet Technology that is accessible, affordable, realistic, and user friendly for Small to Mid Size manufacturers and software developers of of technology based products and services.
The CentralTouch IP Contact Centre is a modular software system, based on the SIP standard, which can interoperate with other systems' services and networks.
A system built on Microsoft .NET technology that can be easily tailored to meet the individual needs of customer service, technical support, field support, IT, sales, and marketing.
CentralTouch has a world-class management team with extensive senior level leadership experience. Their international experience provides CentralTouch with the opportunity to exploit the global market.
The extensive technical expertise of the Management and Development team at CentralTouch in the area of Telecommunication and Real-Time Systems, Legacy Call centre integration, CRM, VoIP, SIP and our strategic partnerships and alliances with major players in Telecommunication, Switching and Networking, provides the framework for developing state of the art customer service and support contact centre solutions.