CT IoT Platform
Connect. Automate. Optimize.
CentralTouch’s IoT Platform connects physical assets across your operations into a centralized digital ecosystem. From warehouses and retail stores to field equipment and smart buildings, our platform enables real-time data collection, automated workflows, and actionable insights — all designed to reduce operational friction and increase uptime.
Key Features:
- Device onboarding & lifecycle management
- Real-time data collection & dashboards
- Rule-based automation triggers
- Predictive alerts & notifications
- Scalable multi-tenant infrastructure
Ideal for: Manufacturing, Smart Facilities, Utilities, Field Services
CT Assistant
Your AI-Powered Business Companion & Intelligent Assistant
CT Assistant is a conversational AI engine that transforms how your business handles communication and workflow automation. It can operate as a virtual support agent, internal team assistant, or customer-facing chatbot — intelligently automating interactions, routing requests, and streamlining business processes across multiple channels.
Key Features:
- Multilingual AI chatbots & voice assistants
- Integrated knowledge base
- Workflow orchestration for HR, sales, and IT
- Smart escalation to live agents
- Works across web, mobile, and messaging platforms
Ideal for: E-commerce, Customer Support, Internal Ops, Healthcare Portals
CT IPCC (Intelligent Contact Center Platform)
Smarter Conversations. Happier Customers
CT IPCC unifies all your customer touchpoints — voice, chat, email, and social — into one AI-driven platform. Designed for high availability and intelligent routing, it ensures that every customer reaches the right person quickly. With real-time analytics and CRM integration, your team is always empowered with the context and clarity they need.
Key Features:
- Omnichannel communication (voice, chat, email, social)
- AI-based routing & agent assist tools
- Built-in analytics dashboards
- Integration with major CRMs & helpdesks
- Self-service flows powered by CT Assistant
Ideal for: Customer Support, Telecom, Insurance, Government Services
Nearby Services
Smarter Interactions, Based on Where You Are
Nearby Services bridges the digital and physical world through location intelligence. This module enables proximity-triggered interactions, local service dispatching, and hyper-contextual engagement based on geofencing, BLE beacons, and map-based service discovery.
Key Features:
- Geofencing and map-based service zones
- Local provider matching & dispatch
- Customer walk-in notifications
- Contextual offers and alerts
- Real-time asset location tracking
Ideal for: On-demand services, Retail, Hospitality, Field Ops